Shipping policy

Shipping Policy

Thank you for choosing Orion Gem. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so your precious gemstones and fine jewelry hardware arrive safely, securely, and discreetly. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible loose gemstones, jewelry settings, ring mountings, and lapidary hardware orders delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • All loose gemstones and jewelry castings undergo microscopic facet junction inspections, metal purity hallmarking audits, secure gem-capsule sealing, and tamper-evident vault packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via secure, trackable carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal parcel volume peaks, and courier parcel handling.

4. Discreet Packaging & Order Tracking

To ensure transit security and protect your valuables, all orders are shipped in neutral, unbranded outer parcels with zero external markings indicating gemstones or jewelry contents. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Orion Gem is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.