Contact information
Contact Us
If you have any questions regarding our gemstone carat weights, millimeter calibrated sizes, metal casting purities, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Orion Gem |
| Website: | oriongem.shop |
| Email: | support@oriongem.shop |
| Phone: | +61 410 314 376 |
| Business Address: | 33 Wrigley Street, Maroochydore, Queensland 4558, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate administrative operations only. For transit security, specialized vault screening, and optical verification workflows, please do not dispatch returned gemstones, jewelry mountings, or parcel packages to this address without obtaining an authorized return vault address, an RMA document, and secure packaging guidelines from our support team first.